WLIE: Scaling localisation efforts with MT at ServiceNow

WLIE: Scaling localisation efforts with MT at ServiceNow

Caroline Bidet will present a case study showing how ServiceNow scaled up the coverage of their localized product documentation by augmenting their existing translations with blended machine translation. They now provide 100% localized documentation for their customers in supported languages. The case study will show the important stages of the process from ideation to completion and results.

Suzanne O’Connor will discuss the way forward/considerations for strategies with the arrival of new technology

This is an in-person event sponsored by ServiceNow that will allow you the excellent opportunity to network with peers and to ask questions about where we go from here. ServiceNow will host the event in their office in The Sharp Building, 10-12 Hogan Pl, Dublin 2. People will need to sign up for catering purposes and unregister if they are unable to attend.

Timeline:

Arrival from 18:00 to 18:15, presentation by Caroline Bidet followed by Suzanne O’Connor, and time for questions and networking.

Speaker biographies:

Caroline Bidet: Caroline is a localization project manager with a Masters in Language Technology and 20 years’ experience in localization. She works at ServiceNow since 2019, in the Internationalization team where she manages ServiceNow product documentation localization, available in 6 languages at https://docs.servicenow.com/.

Suzanne O’Connor: Suzanne works as a localization programme manager for Marketing at ServiceNow. On completion of her PhD in German at Maynooth university, Suzanne embarked on a career in localization and has amassed over 15 years experience in the localization industry with various roles from translator and project manager at SAP, and on the LSP side at United Language Group in project and programme manager roles. Suzanne is interested in exploring how advancements in language technology will impact and improve marketing processes

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This event is organised by Women In Localization. If you would like to become a member, just join us for free at https://womeninlocalization.com/membership/